Support
The fastest way to get help is to email us. We read every message.
Contact
Email me@maxlibin.com with:
- What you were trying to do.
- What you saw instead.
- Your iPhone / iPad model and iOS version (if relevant).
- A screenshot or screen recording (if you have one).
We aim to reply within 2 business days.
FAQ
How do I cancel my subscription?
Subscriptions are managed by Apple. On your device, open Settings â tap your name â Subscriptions â homeworkAI â Cancel Subscription. You'll keep Plus access until the end of the current billing period.
I bought Plus on another device. How do I get it here?
Open the app, go to Me â Restore Purchases. Make sure you're signed in with the same Apple ID you used to buy Plus.
The answer is wrong. Can I report it?
AI-generated answers can be wrong â that's why we treat the app as a study aid, not a teacher. If you spot a bad answer, email it to us and we'll use it to improve the prompts.
How do I delete my child's history?
In History, swipe left on any entry to delete it. To wipe everything (history, grade, subject settings, parent PIN), go to Parent Zone â Reset everything. Deleting the app also removes all on-device data.
How do I change the daily scan limit?
Free plan is capped at 3 scans a day. Plus is unlimited. The cap is enforced on-device and resets at local midnight.
I forgot the Parent Zone PIN.
Open Settings â homeworkAI â and reset the app's data, then reinstall to start fresh. (We're working on a recovery flow.)
Does the app work offline?
No â solving a question needs an internet connection because the answer is generated by a server-side AI model. Your history, however, is stored on-device and viewable offline.
What languages are supported?
English and Simplified Chinese (įŽäŊä¸æ). Switch in Me â Language.